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BPA Press Releases

16 December 2016

BPA welcomes POPLA Annual Report from Ombudsman Services

Since launching POPLA (Parking on Private Land Appeals) in 2012, the BPA has transformed the management of parking on private land and delivered truly independent appeals for motorists for the fourth year running. As well as being judicially independent, POPLA for England and Wales also has an Independent Scrutiny Board (ISPA) guaranteeing absolute independence.

 The BPA welcomes the latest POPLA Annual Report – the first from Ombudsman Services.  The report provides a comprehensive account of the numbers of PCNs appealed as well as providing important clarification on some commonly contested topics, which everyone may find very useful.  These include interpretation of the 10 minute grace period and how the Ombudsman deals with mitigating circumstances.

 In its fourth year, up to 30 September 2016, POPLA received 49,887 appeals.  Of these 51% were accepted resulting in the PCN being cancelled by the operator and 49% were rejected.  This is in line with the established appeals bodies for regulated parking.  120 cases were referred back to an operator where adjudicators felt that reasonable consideration of mitigating circumstances had not been given and 108 (90%) of those PCNs were then cancelled by the operator.

The Lead Adjudicator also refers to the BPA cases where he believed a breach of our Code of Practice may have occurred. Investigations always take place to ensure that appropriate remedial action is taken with the operator concerned.  No breaches to the Code of Practice were identified, but operators have been required to amend or adapt procedures in some cases to avoid any doubt in future. These referrals help to provide continuous improvement of standards in the management of parking on private land.

 Patrick Troy, the BPA’s Chief Executive said: "The BPA established POPLA to provide independent redress for motorists who receive parking tickets on private land where they feel they have been treated unfairly. The service is provided free to motorists and decisions are binding on the operator who issued the tickets. An increase in the number of appeals registered at POPLA recognises increasing consumer confidence about using POPLA and exercising their right to independent appeal against any perceived unfair parking enforcement.”

POPLA ANNUAL REPORT 2016

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