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13 April 2015

BPA terminates membership of ANPR Limited

The British Parking Association (BPA) has terminated the membership of ANPR Limited with immediate effect.

Following investigations arising from complaints by motorists, BPA Officers awarded 16 Sanction Points covering multiple Code of Practice breaches including failing to follow agreed procedures in handling motorist appeals and failing to live up to BPA customer service requirements.

If an operator receives 12 or more Sanction Points in a 12-month period, their case is referred to the BPA Professional Conduct Panel who will review all the evidence. In this instance the panel concluded that the membership of ANPR Ltd should be terminated. This termination means that ANPR Limited’s ability to request vehicle keeper details from the DVLA will cease.

The BPA is committed to encouraging and developing the highest standards of professional conduct and ethics within its membership. The BPA Code of Professional Conduct sets out the standards expected of those working in the profession and all BPA members commit to the code when they join the association. Unfortunately, ANPR Limited was unable to meet these standards.

The company must remove all references to the BPA and the Approved Operator Scheme (AOS) from all its business transactions, including signage in car parks they manage.

Ends

For further information visit the BPA Media Hub or contact the Public Affairs and Research Team by emailing media@britishparking.co.uk or calling: 01444 255 944.      

Notes to Editor

The British Parking Association (BPA), founded in 1970, is the largest independent professional association in Europe, representing over 700 organisations in the parking and traffic management profession. These range from government departments and local authorities to manufacturers and car park operators in transport, higher education and healthcare sectors.  

The BPA is dedicated to promoting and representing knowledge and standards in parking management, enforcement maintenance and design, both on-street and off-street, and to bringing together the interests of Government, local authorities and commercial organisations, providing a forum for the exchange of information and ideas concerning parking.

The purpose of the Approved Operator Scheme is to drive up standards in the management of parking on private land – an area where the Government has failed both motorists and landowners – and drive out any rogue traders. The Code of Practice requires strict compliance on issues like behaviour of enforcement staff, and clarity of car park signage as well as guidance on appropriate levels of charges.

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