Annex 2: The PiPA audit

The PiPA audit is rigorous but fair. As PiPA expands throughout the world of parking, sectors beyond healthcare and higher and further education will benefit from a similar auditing model.

The auditing process for landowners is simple. Following an organisation’s initial application, the BPA sends it a special PiPA audit pack, and we ask the organisation to submit a pre-audit self-assessment form. After full payment for the PiPA audit has been received and the organisation has sent its completed self-assessment form to membership@britishparking.co.uk, one of our expert area managers reviews the form and asks for any additional evidence, if required. Once the area manager is satisfied that sufficient evidence has been provided, a site audit is arranged, focusing on nine key assessment standards: 

  • Customer service and stakeholder relationships
  • Safer and properly maintained parking facilities
  • Fair pricing and easy-to-use payment services
  • Fair enforcement of parking terms and conditions
  • Impartial and fair appeals service, accessible to all
  • Clear and comprehensive parking information
  • Employee wellbeing, development and recognition
  • Social responsibility and equality of service delivery
  • Continuous improvement

A comprehensive PiPA guide assists organisations during the self-assessment process, suggesting possible evidence-types that organisations may like to consider for each PiPA assessment standard.

This approach to auditing combines high standards with the flexibility needed to meet the needs of a diverse parking profession, and the auditing process will transfer well to other sectors as PiPA expands its reach across the world of parking.

A professional accreditation demands a professional audit, and the PiPA fee reflects the BPA's pursuit of real excellence.

Back to tender summary

Website Feedback Survey