Annex 2: The PiPA audit

The PiPA audit is rigorous but fair. As PiPA expands throughout the world of parking, sectors beyond healthcare and higher and further education will benefit from a similar auditing model.

The auditing process for landowners is simple. Following an organisation’s initial application, the BPA sends it a special PiPA audit pack, and we ask the organisation to submit a pre-audit self-assessment form. After full payment for the PiPA audit has been received and the organisation has sent its completed self-assessment form to, one of our expert area managers reviews the form and asks for any additional evidence, if required. Once the area manager is satisfied that sufficient evidence has been provided, a site audit is arranged, focusing on nine key assessment standards: 

  • Customer service and stakeholder relationships
  • Safer and properly maintained parking facilities
  • Fair pricing and easy-to-use payment services
  • Fair enforcement of parking terms and conditions
  • Impartial and fair appeals service, accessible to all
  • Clear and comprehensive parking information
  • Employee wellbeing, development and recognition
  • Social responsibility and equality of service delivery
  • Continuous improvement

A comprehensive PiPA guide assists organisations during the self-assessment process, suggesting possible evidence-types that organisations may like to consider for each PiPA assessment standard.

This approach to auditing combines high standards with the flexibility needed to meet the needs of a diverse parking profession, and the auditing process will transfer well to other sectors as PiPA expands its reach across the world of parking.

A professional accreditation demands a professional audit, and the PiPA fee reflects the BPA's pursuit of real excellence.

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