The PiPA audit is rigorous but fair. As PiPA expands throughout the world of parking, sectors beyond healthcare and higher and further education will benefit from a similar auditing model.
The auditing process for landowners is simple. Following an organisation’s initial application, the BPA sends it a special PiPA audit pack, and we ask the organisation to submit a pre-audit self-assessment form. After full payment for the PiPA audit has been received and the organisation has sent its completed self-assessment form to firstname.lastname@example.org, one of our expert area managers reviews the form and asks for any additional evidence, if required. Once the area manager is satisfied that sufficient evidence has been provided, a site audit is arranged, focusing on nine key assessment standards:
- Customer service and stakeholder relationships
- Safer and properly maintained parking facilities
- Fair pricing and easy-to-use payment services
- Fair enforcement of parking terms and conditions
- Impartial and fair appeals service, accessible to all
- Clear and comprehensive parking information
- Employee wellbeing, development and recognition
- Social responsibility and equality of service delivery
- Continuous improvement
A comprehensive PiPA guide assists organisations during the self-assessment process, suggesting possible evidence-types that organisations may like to consider for each PiPA assessment standard.
This approach to auditing combines high standards with the flexibility needed to meet the needs of a diverse parking profession, and the auditing process will transfer well to other sectors as PiPA expands its reach across the world of parking.
A professional accreditation demands a professional audit, and the PiPA fee reflects the BPA's pursuit of real excellence.